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Learn the Managed Care Lingo?

Learning the Language of Managed Care

Here are a few phrases and terms to help you navigate the managed care maze.

Ambulatory care
Services provided in facilities that are not hospitals; also called outpatient health care services

Board certified
Physician who has been certified as a specialist in a specific medical area

Capitation
Fixed dollar amount that an insurance plan pays to a health care provider, no matter how many or few services a consumer uses

Case management
System that monitors health services to ensure that individuals receive appropriate, reasonable care

Claim
Request to an insurance company to pay for health care services

Co-insurance
Money that an individual is required to pay for services after a deductible has been paid. In some health care plans, co-insurance is called co-payment. Co-insurance is often a certain percentage (usually 20 percent) of the cost of a service. The employer or insurance company pays the remainder.

Co-payment
The part of a bill that the patient pays in a cost-sharing arrangement with the insurance plan

Denial of claim
Refusal by an insurance company to honor a request by an individual (or his or her provider) to pay for health care services obtained from a health care professional

Health maintenance organizations (HMOs)
Health insurance plans in which individuals pay less for the services on a predetermined list of health providers and hospitals than they pay for health providers and hospitals not on the list

Independent practice associations
Similar to HMOs, except that individuals receive care in a own office rather than in an HMO facility

Inpatient care
Services provided to a patient staying in a hospital

Managed care
A medical delivery system that attempts to manage the quality and cost of medical services that individuals receive. Most managed care systems offer HMOs, PPOs and other plans that individuals are encouraged to use for their health care services. Some managed care plans attempt to improve health quality by emphasizing prevention of disease.

Out-of-plan
Physicians, hospitals or other health care providers who are not part of a predetermined list offered by an insurance plan. Patients often must pay more for out-of-plan services.

Network
The group of health professionals that a health insurance plan will pay at its maximum rate. Patients often must pay a higher co-payment when a doctor, etc., is out-of-network.

Primary care provider (PCP)
health care professional (usually a physician) who is responsible for monitoring an overall health care

Provider
A health professional providing health care services. Sometimes the term refers only to physicians. The word can also refer to hospitals, nurse practitioners, chiropractors, physical therapists and other health care specialists.